The following Terms and Conditions (T&Cs) outline our commitments to you and your responsibilities to us, ensuring a positive experience for all. All information related to our services can be found at www.theircare.com.au. You can also contact our Customer Support team at info@theircare.com.au or call 1300 072 410.

1. You are the parent or legal guardian of the registered child.
2.  All information provided (e.g. medical details, medications, emergency contacts) is accurate and you, as the primary account holder, will keep it updated.
3.  You grant permission for your child to participate in all scheduled program activities.
4.  You accept responsibility for your child’s personal belongings during the program.
5.  You agree to engage in fair and honest practices. Any attempt to deceive or defraud TheirCare or its employees is strictly prohibited.
6.  You authorise TheirCare staff to obtain all necessary medical assistance and treatment for your child (including ambulance transportation) when needed and agree to pay the expenses for such medical assistance and treatment.
7.  You authorise TheirCare staff to apply sunscreen to your child.
8.  You authorise the display of your child's name at the Service for identification and administrative purposes.
9.  You agree to pay for all booked sessions, including any cancelled, absent, and casual sessions, in accordance with TheirCare’s booking and cancellation policies.
10. You understand that a late pick up charge of $1.00 per minute applies when the child is collected after a Service’s licensed finishing time.
11. Fees are payable via Direct Debit from a nominated bank account or Credit/ Debit Card. Payments are processed by our third-party provider, Ezidebit Pty Ltd. You must ensure your nominated account can accept direct debits.
12. Invoices for the previous week of care are sent to your nominated email address every Tuesday. Payment will be processed via Direct Debit on the Thursday of that same week.
13. Direct Debit payments are not limited to Thursday if a payment requires rescheduling due to an unsuccessful transaction or if an alternative payment agreement has been made.
14. Failure to pay may result in the suspension of your account and cancellation of your bookings. Your account may be referred to a debt collection agency, and any associated debt recovery costs may be added to your account.
15. A failed payment fee may be charged by Ezidebit if a transaction is returned unpaid by your financial institution which you are liable for.
16. It is your responsibility as the account holder to provide accurate details (e.g., CRNs, names, DOB) to both Centrelink and TheirCare. You must also confirm your Complying Written Agreement (CWA) in your MyGov account to receive subsidies.
17. You are required to pay full fees if you do not have an active Child Care Subsidy claim, or if you have exhausted your subsidised allowable absence or activity hours for the fortnight.
18. You acknowledge that the parent is responsible for Child Care Subsidy payments and any variation in the subsidy.
19. You acknowledge that TheirCare is required to disclose information to the Department of Education and other government agencies as required by law.
20. TheirCare adheres to the Privacy Act 1988. We will ensure that information in your child's enrolment record is not divulged to another person unless it is necessary for the care or education of your child, to manage medical treatment, where you have provided express authorisation, as prescribed in relevant regulations (e.g., Children’s Services Regulations 2009), or as otherwise required by law.
21. You acknowledge and agree that subject to law, TheirCare is not liable for personal injury, property damage or loss sustained by any child as a result of their participation at the Service/s (except in the case where such liability is a direct consequence of a negligent act or omission of TheirCare and its staff).
22. You understand that TheirCare has policies for standards of behaviour. If you or your child does not meet those standards or otherwise demonstrates inappropriate behaviour, TheirCare has the right to suspend the child’s enrolment for a specified period or exclude the child permanently from the Service/s. If the Service contacts you to collect your child as a result of their behaviour, you will collect your child from the Service immediately. TheirCare will notify you of any behaviour that does not comply, and where appropriate provide warnings before any suspension or exclusion form the Service/s. You acknowledge that if the child is subject to exclusion from the Service/s, TheirCare may disclose the child’s name and reasons for the exclusion to persons in control of the school at which the Service/s operates.
23. If your registered child has a medical condition, you will be required to complete the necessary medical documentation with the coordinator prior to your child’s first attendance, as per government legislation. Failure to provide documentation and/ or medication may result in account suspension until the service is provided with this information.
24. You must provide your child’s medication to the TheirCare staff at the Service if the registered child has a medical condition requiring medication to be administered. The medication must be in its original container, bearing the original label and instructions and before the expiry or use by date.
25. A full copy of TheirCare’s policies and procedures is available for review at the Service. You can also contact Customer Support who will be able to provide a copy of our policies and procedures.
26. TheirCare reserves the right to amend these Terms and Conditions at any time.